Cookie & Privacy Policy

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

Here at Forever Delightful we are committed to protecting and respecting the privacy of each and every one of our customers and visitors of Forever Delightful website
This Privacy and Cookie Policy sets out the basis on which any personal information we collect from you via this website, or that you provide to us via this website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this website in accordance with this privacy policy and applicable current data protection laws.

We reserve the right to change this policy at any time and any changes will be placed here. It is important that you should read our Privacy and Cookie Policy regularly to take notice of any changes.

INFORMATION COLLECTED

We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define personal information as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address, e-mail address, telephone number.

We may also collect the following data about you to help us improve our service(s) to you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • Details of your visits to our Website including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access on our website.
  • Data in relation to credit card payments is processed by Sage Pay on a secure website linked to ours and they have their own privacy policy.

INFORMATION USE AND PROTECTION

We use the information collected primarily to process the task for which you visited the website.  Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information.

This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. From time to time we may use your registered information to send marketing messages via mobile phone or e-mail services.

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. After a transaction is place on our website, your personal information (credit or debit card details, security numbers, financials, etc.) will not be stored on our servers. However, you can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our payment processor.

We use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.

The GeoTrust program allows you to learn more about websites you visit before you submit any confidential information. When you see a GeoTrust logo, clicking on it will verify that this Website is secure.

DISCLOSING INFORMATION

We will not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.  We may also use the information to keep in contact with you and inform you of developments associated with our business.  You will be given the opportunity to remove yourself from any mailing list or similar device.  If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you.  Your use of this website gives us the right to collect that information.

IP ADDRESSES AND COOKIES

An Internet Protocol (IP) address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.
Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. This helps us to provide you with the very best experience when you browse our Website by remembering your preferences and to make improvements.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

MARKETING AND COMMUNICATIONS

You will have the opportunity to subscribe to certain areas of the Website. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, birthday etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you.

YOUR RIGHTS

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at EMAIL address.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us on our mailing address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Opting Out
You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If do not wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.

ACCESS TO INFORMATION

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at Email. We may charge you an administrative fee to meet our costs in providing you with details of the information we hold about you.

CONTACT

We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us.

Or, write to us at:

Delightful Flora
488 Stone Close

Yiewsley

West Drayton

UB7 8JU

 

Our VAT Number: GB 272603709
Data Protection Licence Number:ZA338064