It is important to note that flowers are perishable products and we need to be informed of any problem with your order within two (3) days after the delivery date to give us the best chance of successfully resolving the issue. We will, at our discretion, consider issues raised, but reserve the right to refuse a refund or replacement.
In the event of quality-related issues, we kindly request you send a digital picture of the delivered product clearly showing the problem to Contact Us, indicating you full details including date of purchase and order reference number where applicable and your full name and address and contact details.
We will replace the flowers if you not 100% satisfied, please inform us within 3 days of receipt.
In cases of receiving damaged flowers, for this we are very sorry, we do our very best to ensure safe and secure delivery, if unfortunately if you have received your flowers damaged in transit, please inform us immediately, we will offer to resend them for the next available date or offer a partial refund, we will resolve this as quickly as possible.
For non or late delivery we will we will offer to resend them for the next available date, in case if a refund is required, we will refund you, for this please allow 3-5 days for your card issuer to credit you, we usually issue the refund request within 3 days.
Refunds cannot be given for flowers that have died quickly, unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts, or failing to change the water and feeding will damage them. We include instructions and flower-food with all our arrangements. All flowers should normally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature.
In respect of non-perishable products, you have the right to cancel the contract up to seven (7) working days following the delivery of the goods by notifying us by telephone or e-mail. All that we ask is that items are in their original condition, we will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with their price within a reasonable period of the day on which cancellation was given (provided payment has already been debited to your payment card).
It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within two (3) days of the delivery to give us the best chance of successfully resolving the issue.